Frequently Asked Questions | Kind Mind Counseling

Where will I meet you?

Kind Mind offers virtual therapy services. We will meet on a secure, HIPPA-compliant video platform.

Do you take my insurance?

Kind Mind is a self-pay therapy service. I am happy to provide you with a super-bill for out-of-network billing.

How do I schedule an appointment?

Please feel free to reach out anytime via phone, text, or email to schedule a session. Please allow 48 hours for a response, excluding weekends and holidays.

What are your office hours?

Kind Mind is available Monday through Thursday, 7 a.m. to 3 p.m. MT. Calls, texts, and emails will be answered within 48 hours, excluding weekends and holidays.

How long are therapy sessions?

Each session is 50 minutes in length.

What is your cancellation policy?

I ask for a 24-hour notice if you need to cancel or reschedule a session.

I am flexible! Please reach out to reschedule your session within the same week. Within 24 hours or if you do not show up to our scheduled session time, I charge a full session fee.

Please note I will wait 10 minutes for you to enter the session. After 10 minutes, I will end the session, which will be recorded as a no-show.

Why don’t you take my insurance?

There are several reasons why I do not accept insurance. First and foremost, I don’t believe in insurance companies dictating the duration, length, and type of therapeutic services people receive.

Insurance companies operate from a business mindset, often denying coverage and wanting to spend the least amount of money possible. I believe you are much more than a number, and I focus on quality of care rather than speed of services.

Who is your deal client?

You are! I love meeting people wherever they are on their journey in life.

I work from a person-centered approach to therapy, and I believe you know your pain points best. If you feel lost, depressed, anxious, or alone, I am here to help. Together, we can find YOU again.